Micronutris | Edible insects quality

Terms & Conditions

Please read carefully the Information below. Their purpose is to define the rights and The obligations of the parties in connection with any order placed on our Online Store.


Generalities



The shipment of customer’s order with his payment involve his accession to this terms and conditions. Neither contrary provision about the purchasing terms, letters, receipt, e-mails or other document emanating for the client couldn’t be against the company EAP GROUP - MICRONUTRIS if she hasn’t expressly validate this latter. Presentations and pictures aren’t contractual, the company EAP GROUP- MICRONUTRIS can modify them anytime and without notice. 



Orders



An order becomes final once the validation of the company EAP GROUP - MICRONUTRIS. In case of the order contains contrary provision to general terms and conditions, the customer has 24 H from the order’s reception to contest this by writing.

The customer is responsible of the name and address of the recipient which must to be precise, exactly and complete to permit a delivery under good conditions.

EAP GROUP - MICRONUTRIS will not be responsible for a return delivery driven by an address error or not collect of the package within 15 days after a calling card to the post or relays packages of his choice in a defined period of time.


The return to a new address will be invoiced to the customer. It’s the same for the package unrecover at the post in the 15 days following the first pass. 



Our prices



The prices invoiced to the customer for the products are presented inclusive of VAT and are established on current rates based of the company EAP GROUP - MICRONUTRIS at the order’s date. The orders of particular performance and products which are not included on the company prices EAP GROUP - MICRONUTRIS will be invoiced to the price present on the commercial proposition. 



Right of retractation


Except for perishable foods, all client unsatisfied by the products ordered on the website micronutris.com can exercise his right of retractation in 14 days, until the reception of the ordered goods or services, as mention in the article L.1121-20 by the French Code of Consumption.

Deliveries



Subject to any special instructions and until the validation day of the order by the company EAP GROUP - MICRONUTRIS and as defined below by the article 2, the products will be delivered in metropolitan France within 2 to 10 days. We send your order to metropolitan France and abroad via Colissimo service and via UPS.

The company EAP GROUP - MICRONUTRIS strive to send your order as soon as possible. Every penalty clause for late which should include by the customer in his order will be without effect by application to the article 1 of the present general terms and conditions. The recipient have to check the expeditions when they arrive and to make all reserves and reclamations which could be justify. All anomaly must be reported on the waybill.

The said reservations and claims must be addressed to EAP GROUP - MICRONUTRIS, by registered letter with acknowledgement of receipt with 48 h following the reception of the products. If the delivered products aren’t conforme in nature or in quality to the specifications stated on the bill, the customer must inform his reclamations within 2 days following the delivery. Delivery costs aren’t included in our prices.

Delivery costs, variable following the order type (nature, weight, volume) will be indicated on the order summary (invoice) and will be borne by the customer. Following the article L121-20-2 by the French Code of Consumption, the products we sell and their conditionnement exempt us to the right of withdrawal. 



Payment conditions



Except particular condition, the products and their delivery costs are payed once online via the bank security system payment.


Datas



The customer’s datas can be registred in the company files EAP GROUP - MICRONUTRIS, the law may grant a right of access, of rectification and opposition in accordance with the CNIL (www.cnil.fr).

The company EAP GROUP - MICRONUTRIS will not give your personal informations to anyone (Registration number to the CNIL : 1574745).

The information collection is in sending of the order, for contacting clients in case of complementary information needed or in sending information and for the relevant activities of direct marketing.

Various



The present general conditions and terms are respectful of the French law.


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